Terms & Conditions
Please note that we do not keep stock of every single size & finish combination for each item, as some of our items offer 20 variations per product, which would mean our warehouse would be full of endless amounts of stock. However, we do keep a regular stock amount of our more popular ranges & sizes.
Clients wishing to place an order, may do so even if the item(s) are not presently in stock. You may contact us to enquire directly, as most items will display a stock count of at least 1 which may not be up-to-date on a daily basis, as stock levels fluctuate regularly. But please note that by placing an order you must adhere to our T&C's displayed, and understand that delivery is quoted at approximately 12-weeks, unless confirmed in stock, or already on order to arrive.
Clients are encouraged that they may place orders for non-stock products to secure their orders.
Your account will be notified when your order status is updated, which is done on a regular basis for out-of-stock items, with notices of when we are expecting stock into our warehouse, etc.
Cream Paint Finish : Cream can be interpreted as several different shades .The cream finish we do is a buttery colour cream and has a yellow hue to it.
Custom Orders : We are able to offer a custom service for customers who require a particular piece reproducing from a photograph or drawing. Custom orders will be similar but not identical to the original pieces.
Payment: we accept credit & debit cards- Visa, Mastercard, Maestro/Switch, bank deposits, cheques.
For payment by card please phone with your card details on 01981 250147.
Terms and Conditions: All our furniture is handmade and small imperfections are part of the natural character of the furniture. It is not mass produced and the design may vary slightly from the one shown.
All measurements are approximate and we can not guarantee they are exact due to the hand made nature of the furniture.
The finish and fabrics may vary from those shown as well as carving detail. The furniture is produced to have an antique or distressed appearance and as such will have slight imperfections which are part of the character of the piece.
We have made very effort to ensure the accuracy of colour reproduction on our website, but colour may vary from different monitors and printers.
If you wish to go ahead with the order , we will ask for payment in full for items in stock, or a deposit of 35% for items which have to be specially ordered - this deposit is non-refundable should the order be canceled.
Furniture orders are non-returnable and non-refundable with the exception of in the unlikely event the furniture is damaged or faulty upon delivery. Once your order has been placed with RiversideFurniture.co.uk, it is sent to the manufacturer on your behalf and we are financially obligated to purchase the furniture from the manufacturer. For this reason, we don't accept order cancellations.
Any exception to the cancellation policy will be solely at our discretion. If we do accept cancellation of an order, it will be subject to a 35% cancellation / restocking fee as well as actual carriage charges which will be both delivery and collection charges.
The customer is responsible for understanding the furniture dimensions and measuring their home to insure that the furniture ordered will fit in the designated areas and that there is adequate access. Manufacturers finish / colour can vary therefore we can not guarantee finish match when re-ordering at a later date. We will do our best to match but can not take back furniture nor will we issue credits on furniture that is ordered and does not match your existing furniture..
Can I put the mattress straight on the slats?
A mattress can be used directly onto the slats or you can use a bedbase. If you decide to put the mattress straight on the slats we would always recommend a mattress protector as the slats may mark the mattress. If you choose not to use a protector this is entirely at your own risk we will not accept any responsability for any marks on your mattress from placing directly onto the slats without a cover.
Breakages and short deliveries should be notified to us immediately and within 48 hours of delivery latest. The carriers insist that all returns must be in the original packaging they will not collect without this. If you do not note the exact damage on the delivery receipt, then the manufacturer nor the delivery company will be responsible for repairing or replacing any damaged or defective merchandise.Items returned which are found not to be faulty, will be subject to a 15% restocking charge, and carriage will be charged both for delivery and for collection at the prevailing rate.
Retention of Title - The title of all goods supplied remains the property of Riverside Furniture until paid for in full.
Copyright The contents of this website and all its images are copyright and may not be used without the express permission of Riverside Furniture
Delivery Terms and Conditions: We use an independant courier service who quote delivery within England and Wales approx 15 working days of payment having been received. Scotland and Ireland may take slightly longer. . The service is to your door and any restricted access, steps etc the carriers must be advised of prior to delivery. The carriers do not assemble or dismantle items .The delivery is made just by the driver and he will need assistance with delivery for larger items. He is very helpful and obliging and will often assist beyond the kerbside, but he is not obliged to do so. The carriers are not insured for any incident which may take place whilst the driver is providing additional help beyond the van. We are responsible for ensuring that your goods are adequately wrapped to survive a long distance van journey. We ensure that the transport company used will transport your items with care, and any damage in transit is covered by the transport companies own insurance. All items are checked by us prior to dispatch for any defects therefore insurance commences when the item is loaded onto the transport companies van, and finishes when it is unloaded from their van at its destination. The insurance does not cover moving the item to or from the van at the delivery point. This remains the responsibility of the buyer even if a member of the transport company staff is assisting at the time. The value of the item is deemed to be the price paid for the item. Insurance covers: Loss, theft and fire. In the event of damage in transit, then the insurance will cover the cost of an adequate repair, and any resulting loss of value to the item is not covered. Mirrors, Marble and glass cannot be covered by insurance. Cancellation after 48 hours incurs a charge of £20 plus VAT. There will be a re-charge, if a delivery fails through the fault of the purchaser. The charge may be more than the original invoiced amount if considerable problems are encountered. For example, if a buyer is not home to receive a large item then the carrier may not have room for pre-arranged subsequent collections. This only applies when an appointment has been confirmed by the purchaser as being acceptable.The carrier will try to be reasonable about any re-charges and they will depend on the nature of the problems caused by the failed appointment. All details for deliveries must be provided if we are asked to arrange delivery ie we must have a name, address, postcode, email address and phone numbers (including a landline).